Don’t listen to on-line gossip channels.
Educate yourself. It’s easier, smarter + safer!

ZeeBaaS customers are educated consumers who aren’t swayed by SOL (stuff on-line). If you are a current customer or a future customer, below you will find Q’s and A’s to most common and technical questions. If you do not see your technical question and answer below, simply submit your question by using the form at the bottom of this page, or pick up the phone and call us … a local person will be happy to get the details for you.

How do I order my ZeeBaaS reel?
Click here.

How do I order extra spools?
Click here.

How do I order extra handles?
Click here.

How do I upgrade to another knob?
Click here.

How do I order a Self-Service Kit or extra parts for my ZeeBaaS?
Click here.

Can I order ZeeBaaS hats, shirts, decals and other stuff?
Yes, click here.

How do I send my reel in for service?
Click here.

What should I look out for when buying a used reel from someone on eBay, Stripers On Line or Facebook Marketplace?
There is nothing wrong with buying used, but it’s important to understand that there are risks involved. We see too many people (too often) buy into a bad deal, so we decided to put together some simple tips to help you make sure you’re buying a legitimate reel, and that you know the history behind it. If not, you are at risk.

Know who you are buying your reel from.
We can’t tell you how many times we hear of people buying reels on Facebook, eBay, or some other social site, but they don’t know who the seller is. Make sure you get complete contact information of the seller (complete name, address, email address, phone number…). Don’t buy blind!
Obtain the serial number, ask who they purchased it from and when.
There is nothing wrong with asking for proof of purchase. Too often we hear someone say, “the seller said he purchased the reel a few years ago”. However, when we look up the reel history we find it was purchased many, many years before that, and has no history of service.
Ask when the reel was serviced last and request proof of service.
Every reel we service has an invoice which is sent to the customer. If they don’t have it, we will. The serial number and customer information will be helpful to us to when we look into it for you. If they said they self-serviced their reel, we could go back to find out the last time they purchased a service kit, parts or toolkit. Without proof of service, it’s obvious that no thorough reel service was performed.
If you have further hesitations….
Ask for closeup photos of the reel so you could virtually inspect parts. This includes having them remove the maintenance cover and send you photos of the internal chamber showing you the gears and internal parts. Most of the time you can determine if it had any form of water intrusion or improper maintenance (i.e. chamber overpacked with lub, traverse guide not secure, teeth look worn/damaged).
If it’s decision-making time and you are not comfortable, contact us to confirm the serial number and service details of the reel you are interested in. We’re here to help anyway we can. Our belief is….an educated customer is the best customer.

What color options are available?
The colors we have worked with are silver, black, blue, red, purple, pink, green, and orange. We are testing a wider spectrum of color options as well within the anodizing capability.

What coating options do you NOT recommend?
None! We do not recommend stripping of any part as it will reduce your tolerances and void your warranty. Some people are dazzled by top coated surfaces like hydrographics or powder coating. Don’t try it, you’ll only ruin your investment. A waterproof reel is made with tight tolerances so adding some method of coating to it could create issues immediately or after periods of use.

Can I convert my ZeeBaaS Spinning Reel to another size?
YES, EASILY! If you own a ZeeBaaS you can convert easily to any size. For instance, a ZX20 can be changed into a ZX22 with a simple swap of the spool (estimated time required: 45 seconds). If you then want to bump up to a ZX25 or ZX27 you can do that too. Simply remove 3 screws from the rotor and you can change to the larger rotor, and then swap out to a ZX25 or ZX27 spool (estimated time required: 3 minutes). If you have 1 reel and the 2 rotor sizes we sell you can convert to any size Z you want.

Do I need to service my reel annually?
Yes, you do or we do. O-rings can dry out and breach a seal, and if that happens it could lead to more costly fixes. Plus, let’s face it, anything that has moving parts that are put under extreme pressure in extreme environments should be checked regularly. If you would like to buy a self-service kit and DIY, click on the link 4 lines above this one. If you want to send your reel in to us, click here to download the factory service form.

Why can’t I find ZeeBaaS reels in local dealers?
Good question…easy answer: We simply DO NOT mass-produce our reels and we DO NOT outsource the assembly to some oversea shop with unfamiliar hands working your reel. Therefore we don’t have a stock of reels sitting on our shelves.

We DO build each reel here in Stratford, CT - part by part, and one reel at a time. In addition, every reel we build or service is put through our dunk tank that simulates 35ft. of depth. Each reel we build, or each reel we service WILL pass this test (along with many other check points). It WILL NOT leave our doors and end up in your hands if it did not pass.

A process this precise is impossible to run through a large shop that experiences staff change-over year after year and new recruits working on “highest-performing, most durable tackle”. We can’t trust that - why would you?

Is ZeeBaaS going out of business?
That seed of gossip has been planted before 2010 by others in the industry. Many many many years later we are still here and continue to do new things for our product line and for the community. We hope that answers your question. If it doesn’t simply stop in to see us so you can see for yourself what’s going on inside ZeeBaaS, or pick up the phone and speak with us. We’ll be happy to answer any questions you have.

Can you repair my VS!
Yes, we even get requests for this but NO…we CAN NOT repair or service VS reels. You have to call them.

If you do not see your question above, please submitted here:

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My Technical Question Pertains To:

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Don’t listen to on-line gossip channels.Educate yourself. It’s easier, smarter + safer!

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Don’t listen to on-line gossip channels.
Educate yourself. It’s easier, smarter + safer!